Specializing in Antique & Vintage Watches, Clocks, Jewelry and Coins
FREQUENTLY ASKED QUESTIONS
Click here for our
Terms and Conditions.
- Online-Only Auctions
- How do I sign up for email updates for your online auctions?
- When and how will you ship my purchases? How much does shipping cost?
- What payment methods does Jones & Horan accept for their Online-Only Auctions?
- What are the Terms regulating the Online-Only Auction?
- Can I “ snipe” lots by bidding at the last second before the item ends?
- Can other bidders see my identity when I bid?
- My account log-in information did not work. What is wrong?
- Can you ship my purchases?
- What payment methods does Jones & Horan accept for their Live Auctions?
- What are the Terms regulating the Live Auction?
- Can I watch the Jones & Horan Live Auctions as they take place on my computer?
- My absentee bid should have won that item. Why didn’t it?
- Did you use the full amount of my absentee bid as the first bid when the item was sold?
- How do I leave bids for the Live Auctions if I cannot attend?
- Can you explain your grading system and what your abbreviations mean?
- Are watches tested for accuracy in timekeeping prior to the sale?
- Are watches serviced prior to sale?
- How do I consign items to a Jones & Horan auction?
- Will Jones & Horan hold auction items for me for more than 10 days, without my paying for them?
- Does Jones & Horan have a return policy?
- What are thebidding increments used?
- Shipping
- How does shipping work?
- Can you ship my purchases?
INTERNATIONAL BUYERS
Q. Will Jones & Horan pay the International Import taxes?
A. No. Any taxes generated by the Auction Sale will be paid by the Buyer, not Jones & Horan.
Q. Will Jones & Horan change the values on shipping statements for overseas Buyers?
A. No. Any statements generated by Jones & Horan will reflect the values achieved at the auction.
BOTH FEATURED and ONLINE-ONLY AUCTIONS
Q. What are the differences between the two types of auctions?
A. Both types of auction begin the same, with absentee online bidding. A few other differences are:
Our FEATURED auctions are held twice each year, one in the spring and one in the fall. Our ONLINE-ONLY auctions are held bi-weekly, with brief hiatuses surrounding the two featured auctions and at Christmas time. We also hold special online-only auctions with the same terms as our regular online-only auctions, including "Christmas in July," "Holiday Spectacular" at Christmas time, and occasional pop-up specialty auctions.
Consignor checks are mailed out TWO weeks after an Online-only Auction and FOUR weeks after a Featrued Auction.
Q. Can you explain your grading system and what your abbreviations mean?
A. Yes! Please click here for more information on our Grading System and for our Key to Abbreviations.
Q. Are watches tested for accuracy in timekeeping prior to the sale?
A. No. We do not guarantee timekeeping or warrantee future performance.
When we state a watch is "running", that only means that the balance and escapement are performing in healthy fashion and without apparent defect. Unless otherwise noted, our timepieces are not serviced by us, and we do not know when they were last serviced from our sources. We do our best to indicate any potential problems or needs for repair. We also do not disassemble watches and are not responsible for any hidden defects that could not be observed on the fully assembled watch.
Q. Are watches serviced prior to sale?
A. No, in the majority of cases.
In the case where service was performed on the watch, such as a new battery installed in a wristwatch, that will be noted in the condition report. If it is not stated, assume we are selling the watch just as it came to us, which is the case 99% of the time.
Q. How do I consign items to a Jones & Horan auction?
A. Please follow this link to learn about consigning with us.
Q. Will Jones & Horan hold auction items for me for more than 10 days, without my paying for them?
A. Sorry, but the answer is No. If you are not prepared to pay promptly for our auction items, you are not welcome to bid with us.
Q. Does Jones & Horan have a return policy?
A. Yes, in cases of error or misrepresentation by us. Please see the top of our Terms and Conditions page for a full explanation of what is and is not accepted for returns.
Q. What Bidding Increments does Jones & Horan use?
A. Jones & Horan Auction Team uses the following bidding increment multiples:
ONLINE ONLY AUCTIONS
See our Terms & Conditions page for more details.
FEATURED AUCTIONS
Q. May I bid online during the Featured Auction?
A. YES!! Please go to our How to Bid page to find out more.
If you are not available on auction day to sit at a computer or device and bid live, you may also submit bids online at any time prior to the lot being closed on auction day, as well as by submitting bids in advance (by the Friday before the Featured Auction) by phone, email, fax or mail. (Again, go to our How to Bid page for more information.)
Q. May I bid using the telephone during the Featured Auction?
A. Yes, on lots with estimates of $1,000 and above. Arrangements must be made NO LATER THAN THREE (3) days prior to the auction and only if we have staff phone bidders available. Telephone bids are accepted on a first come, first served basis.
Please note: We offer this free service as a convenience to our clients, but will not be responsible for errors or failures to execute bids. Bidders are encouraged to attend the auction in person, and bid for themselves.
Q. May I bid in person during the Featured Auction?
A. No. We have no bidders in attendance at our Featured auctions. Please see above two quesitons for the methods you may use to bid! You may also submit absentee bids directly to us by contacting us by email or phone.
Q. Can you ship my purchases?
A. Yes, on almost all lots we offer fully insured, fast in-house shipping for the majority of our lots! Large or heavy items (such as clocks) will be the responsibility of the buyer, but Jones & Horan will assist whenever possible.
Please see our shipping page for more information!
It is your responsibility to tell us if you will be traveling or otherwise unable to sign for the delivery, or if you wish to have your purchase shipped to an address other than the one on your invoice.
Q. What payment methods does Jones & Horan accept for their Live Auctions?
A. The same as in our Online auctions! Cash, Check, Bank Wire Transfers, Zelle, Wise, Paypal, or GlobalPay. A 3% processing fee applies to payments made through PayPal or GlobalPay. (You may disregard this 3% fee if paying by any other method.)
See our payment page for more information!
There is No Buyer’s Premium or Sales Tax in any Jones & Horan auction.
Q. What are the Terms regulating the Featured Auction?
A. There is No Buyer’s Premium and No Sales Tax.
Absentee bids will be executed as a convenience to customers when possible. Please see our How to Bid page for more instructions. Payment is due within 10 days of receiving invoice. The auction house will not be held responsible for any errors or failures to accurately execute bids.
There is no in-person bidding at our Featured Auctions.
The auctioneer has the sole right to settle disputed bids and decide whether or not to re-offer the lot, and the record of sale kept by the auction house will be taken as final in the event of any dispute. The auctioneer reserves the right to reject an opening bid that, in his or her opinion, is not commensurate with the value of the lot.
The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.
Payment may be made by Cash (paid in person only), Check, Bank Wire Transfers, Zelle, Wise, Paypal, or GlobalPay. Jones & Horan is not set up to accept credit cards directly, but credit card payments can be made through Paypal (with a Paypal account) or GlobalPay (without setting up an account.) A 3% processing fee applies to payments made through PayPal or GlobalPay. (You may disregard this 3% fee if paying by any other method.) To pay in person, please make an appointment with us to come in during business hours.
In no instance will we ever sell, rent or disclose your personal information to any third party unless directed by a court of law.
Statements by us in the catalog or made orally are statements of opinion and are not to be relied on as statements of fact. Such statements do not constitute warranty or assumption of liability by us of any kind. They are for guidance only and items should be evaluated by the bidder. Returns require that the buyer submits the written opinion of two experts within the field that an error was made in description, before Jones & Horan would agree to cancel the sale.
Q. Can I watch the Jones & Horan Featured Auctions as they take place on my computer?
A. Yes, we broadcast a Live Auction Video over the internet.
Just come to our website one hour before the start of the auction, and click on the link that will be posted for you to connect to the broadcast.
Q. My absentee bid should have won that item. Why didn’t it?
A. There are a number of situations that could cause this:
Another bidder submitted the same amount as you, but his bid takes precedence over yours because it was entered sooner.
You bid using our on-line system, and your bid was reduced according to the increments as posted. Please be sure to follow our posted bid increments when leaving absentee bids.
A phone or live online bidder was bidding against your bid, and the bidding began on you after all other online bids were factored in. The way the increments worked out from there, your high bid landed on the phone bidder. Here is a scenario to help explain: George leaves an online bid of $1500 on an item, and Patty left an online bid of $1300 on that same item. Bidding would begin on George at $1400 (one increment above Patty’s high bid). This means if someone bids (by phone or live online) the next increment ($1500), George would be out. Our only other choice would be to start George at his top bid of $1500, which fundamentally means George bid against himself to get to $1500. It would be as if he bid both $1400 AND $1500. We are against the practice of jumping bids on clients, as we always bid on your behalf as competitively as possible.
How can I prevent that from happening in the future?
FOOTING THE BID: Some bidders prefer to leave their bids with us and indicate +1 increment (or put the extra increment in when leaving bids). This gives us a little more flexibility in trying to achieve the winning bid for that bidder. For example, in the scenario above, George could have left $1500 +1 increment/bid (or $1600), and we would have been authorized to go to $1600 to win the item. This method works for some bidders and is something to consider when leaving bids with us.
Note: Jones and Horan will not be held responsible in any way for any error in executing absentee or telephone bids. We suggest Bidders plan to attend the auction in person and bid for themselves if possible.
Q. Did you use the full amount of my absentee bid as the first bid when the item was sold?
A. We may have been forced to if this action was necessary to rightfully eliminate underbidders.
For example, if your high bid was one increment above the second highest absentee bid, we would have to start the bidding on your high bid. (Please see the answer to the previous question.)
For further clarification on this point, please call us at: (603) 623-5314
Q. How do I leave bids for the Live Auctions if I am not available on auction day to bid live online or by pre-arranged telephone bids?
A. Please see our How to Bid page
ONLINE-ONLY AUCTIONS
Q. How do I sign up for email updates for your online auctions?
A. Simply click on the link at the bottom of our home page and follow prompts.
Q. How will you ship my purchases? How much does shipping cost?
A. PLEASE NOTE that items will be shipped to the address on your invoice. If you wish us to ship to a location other than the one on your invoice, please let us know by e-mail or phone before making payment. Thank you!
DOMESTIC BUYERS: A shipping charge will be added to all invoices. We ship via USPS Priority Mail, signature required, for Domestic Customers for packages valued $500 or less. All packages are insured. Items will be shipped to the address on your invoice unless you request otherwise before making payment. We ship via FedEx 2nd day where the value of the package is over $500. IF YOUR PURCHASE EXCEEDS $500 AND YOU DO NOT WANT ITEMS SHIPPED VIA FEDEX, PLEASE NOTIFY US BEFORE MAKING PAYMENT, by phone call or email. Please see our Shipping Page for full information.
INTERNATIONAL BUYERS: A shipping charge will be added to all invoices. We ship via USPS Priority Mail in our own boxes for packages valued at $500 or less. Where the value is over $500, we will ship via FedEx Priority International. IF YOU DO NOT WANT ITEMS (over $500) SHIPPED VIA FEDEX, PLEASE NOTIFY US WHEN MAKING PAYMENT. We have found FedEx 2nd day to be the most reliable and safe method to ship items and get them through customs. We also have an account with DHL and are happy to ship internationally with DHL upon request.
Q. What payment methods does Jones & Horan accept for their Online-Only Auctions?
A. Cash (in person only), Check, Bank Wire Transfers, Zelle, Wise, Paypal, or GlobalPay. A 3% processing fee applies to payments made through PayPal or GlobalPay. (You may disregard this 3% fee if paying by any other method.)
See our payment page for more information!
There is No Buyer’s Premium or Sales Tax in any Jones & Horan auction.
We will e-mail you an invoice no later than the morning following the sale (and usually get them out within two hours following the close of the last lot), if you are a winning bidder. (Please note that these invoice e-mails often end up in “spam” or “junk” mail folders, so please check there if you have not received one. This is especially true of our clients with gmail e-mail addresses.)
We are not set up to accept credit cards directly. We can only accept credit card payments through a third party, either Paypal or GlobalPay (3% fee applies).
Q. What are the Terms regulating the Online-Only Auction?
A. No Buyer’s Premium. No Sales Tax. No Reserves.
All descriptions are guaranteed with a 10-day return policy.
Payment is due within 10 days of auction. The auction house reserves the right to hold property until payment clears and to refuse to register questionable clients.
The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.
We reserve the right to cancel and/or reopen the auction in the case of system failures.
Please see our terms and conditions page for more details.
Q. Can I “ snipe” lots by bidding at the last second before the item ends?
A. Yes, but this is dependent on the speed of your internet connection and the device you are using.
Also, please be aware that this bidding system is not as responsive as some other online auction forums with which you may already be familiar. If you attempt to bid in the very last seconds, there is a possibility the system will not recognize your bid in time and you will lose out on winning that lot. Please allow yourself enough time to get your bid in before the lot closes.
Q. Can other bidders see my identity when I bid?
A. No, as long as you did not uncheck the "Hide User Name From Public" box when setting up your account. To make sure that box is checked, log in to your account at https://jones-horan.hibid.com/auctions/, click your name at the top (with a little arrow next to it) and a drop-down box appears. Select "Account Info," and when that page loads, check the box towards the bottom that says "Hide Username From Public." You will need to click the button at the bottom that says "Save Account Info," and now you are incognito.
Q. I forgot my password. Can you tell me what it is?
A. Our auctions are hosted by HiBid, and we do not have access to our clients' user names or passwords there. Here is how you can recover your password:
Go to our online auction (https://jones-horan.hibid.com/auctions/). Click "Log In/NewBidder" at the top of the screen. When the box pops up, click the underlined words "Forgot Your Password?" When the next screen comes up, you will need to enter your email address twice and click "Reset Password." An email will be sent to you. Go into your email and open it. The subject line will say "Requested Account Info." Click on the link in that email. It will bring up a web page with your user name blinking. MAKE NOTE OF YOUR USER NAME for future use, and keep in mind that both user name and password are case sensitive. Type in the password you would like to use twice, MAKING NOTE OF YOUR PASSWORD for future use.
To set up a new account, click "Log In/New Bidder" at the top of the auction page, click the blue "Register Here" button, and then enter your account information, following all prompts. Jones & Horan does not require credit card information in order to register to bid with us!
Q. I have moved to a new address (or changed email address or telephone number)? Can you change that for me?
A. Because our online bidding is hosted by another company called HiBid, every time you register for an auction to bid online and we import the information over, it will overwrite your account information in our software, even if we update your address and ours is the correct information! HiBid does not give us access to your personal account. When you have a few moments, could you go into your account with HiBid and update your mailing address to the new one?
Here are directions if needed: Go to https://jones-horan.hibid.com/auctions/ and LOG IN (with user name and password) by clicking on “Log In/New Bidder” at the top of the screen. Click on your name at the top (which appears after you log in), and a drop-down box appears. Select "Account Info." Edit your mailing address, and then make sure to click the button at the bottom that reads "Save Account Info."
STORE
Q. How do I sign up for the store updates email list?
A. Simply send an email to store@jones-horan.com requesting to be added to the store email list.
Q.. I suddenly can't seem to sign into my store account. What do I do?
A. Please send an email to store@jones-horan.com or call Amanda at (603) 623-5314. Amanda is here to help!
SHIPPING
Please see our Shipping Page for full information on all your shipping needs, as well as a release form if we will be handing over your property to a third party shipper.
We will be shipping all packages valued over $500 via FedEx. FedEx has a free tool on their website where you can create an account and specify things like where to leave packages, when to deliver, etc.
Click here to go to the FedEx Ship Delivery Manager Site
Q. Will Jones & Horan pay the International Import taxes?
A. No. Any taxes generated by the Auction Sale will be paid by the Buyer, not Jones & Horan.
Q. Will Jones & Horan change the values on shipping statements for overseas Buyers?
A. No. Any statements generated by Jones & Horan will reflect the values achieved at the auction.
BOTH FEATURED and ONLINE-ONLY AUCTIONS
Q. What are the differences between the two types of auctions?
A. Both types of auction begin the same, with absentee online bidding. A few other differences are:
Our FEATURED auctions are held twice each year, one in the spring and one in the fall. Our ONLINE-ONLY auctions are held bi-weekly, with brief hiatuses surrounding the two featured auctions and at Christmas time. We also hold special online-only auctions with the same terms as our regular online-only auctions, including "Christmas in July," "Holiday Spectacular" at Christmas time, and occasional pop-up specialty auctions.
Consignor checks are mailed out TWO weeks after an Online-only Auction and FOUR weeks after a Featrued Auction.
Q. Can you explain your grading system and what your abbreviations mean?
A. Yes! Please click here for more information on our Grading System and for our Key to Abbreviations.
Q. Are watches tested for accuracy in timekeeping prior to the sale?
A. No. We do not guarantee timekeeping or warrantee future performance.
When we state a watch is "running", that only means that the balance and escapement are performing in healthy fashion and without apparent defect. Unless otherwise noted, our timepieces are not serviced by us, and we do not know when they were last serviced from our sources. We do our best to indicate any potential problems or needs for repair. We also do not disassemble watches and are not responsible for any hidden defects that could not be observed on the fully assembled watch.
Q. Are watches serviced prior to sale?
A. No, in the majority of cases.
In the case where service was performed on the watch, such as a new battery installed in a wristwatch, that will be noted in the condition report. If it is not stated, assume we are selling the watch just as it came to us, which is the case 99% of the time.
Q. How do I consign items to a Jones & Horan auction?
A. Please follow this link to learn about consigning with us.
Q. Will Jones & Horan hold auction items for me for more than 10 days, without my paying for them?
A. Sorry, but the answer is No. If you are not prepared to pay promptly for our auction items, you are not welcome to bid with us.
Q. Does Jones & Horan have a return policy?
A. Yes, in cases of error or misrepresentation by us. Please see the top of our Terms and Conditions page for a full explanation of what is and is not accepted for returns.
Q. What Bidding Increments does Jones & Horan use?
A. Jones & Horan Auction Team uses the following bidding increment multiples:
ONLINE ONLY AUCTIONS
- $10 – $200 in $10 increments
- $201 – $500 in $25 increments
- $501 – $1,000 in $50 increments
- $1,001 and up in $100 increments
See our Terms & Conditions page for more details.
FEATURED AUCTIONS
Q. May I bid online during the Featured Auction?
A. YES!! Please go to our How to Bid page to find out more.
If you are not available on auction day to sit at a computer or device and bid live, you may also submit bids online at any time prior to the lot being closed on auction day, as well as by submitting bids in advance (by the Friday before the Featured Auction) by phone, email, fax or mail. (Again, go to our How to Bid page for more information.)
Q. May I bid using the telephone during the Featured Auction?
A. Yes, on lots with estimates of $1,000 and above. Arrangements must be made NO LATER THAN THREE (3) days prior to the auction and only if we have staff phone bidders available. Telephone bids are accepted on a first come, first served basis.
Please note: We offer this free service as a convenience to our clients, but will not be responsible for errors or failures to execute bids. Bidders are encouraged to attend the auction in person, and bid for themselves.
Q. May I bid in person during the Featured Auction?
A. No. We have no bidders in attendance at our Featured auctions. Please see above two quesitons for the methods you may use to bid! You may also submit absentee bids directly to us by contacting us by email or phone.
Q. Can you ship my purchases?
A. Yes, on almost all lots we offer fully insured, fast in-house shipping for the majority of our lots! Large or heavy items (such as clocks) will be the responsibility of the buyer, but Jones & Horan will assist whenever possible.
Please see our shipping page for more information!
It is your responsibility to tell us if you will be traveling or otherwise unable to sign for the delivery, or if you wish to have your purchase shipped to an address other than the one on your invoice.
Q. What payment methods does Jones & Horan accept for their Live Auctions?
A. The same as in our Online auctions! Cash, Check, Bank Wire Transfers, Zelle, Wise, Paypal, or GlobalPay. A 3% processing fee applies to payments made through PayPal or GlobalPay. (You may disregard this 3% fee if paying by any other method.)
See our payment page for more information!
There is No Buyer’s Premium or Sales Tax in any Jones & Horan auction.
Q. What are the Terms regulating the Featured Auction?
A. There is No Buyer’s Premium and No Sales Tax.
Absentee bids will be executed as a convenience to customers when possible. Please see our How to Bid page for more instructions. Payment is due within 10 days of receiving invoice. The auction house will not be held responsible for any errors or failures to accurately execute bids.
There is no in-person bidding at our Featured Auctions.
The auctioneer has the sole right to settle disputed bids and decide whether or not to re-offer the lot, and the record of sale kept by the auction house will be taken as final in the event of any dispute. The auctioneer reserves the right to reject an opening bid that, in his or her opinion, is not commensurate with the value of the lot.
The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.
Payment may be made by Cash (paid in person only), Check, Bank Wire Transfers, Zelle, Wise, Paypal, or GlobalPay. Jones & Horan is not set up to accept credit cards directly, but credit card payments can be made through Paypal (with a Paypal account) or GlobalPay (without setting up an account.) A 3% processing fee applies to payments made through PayPal or GlobalPay. (You may disregard this 3% fee if paying by any other method.) To pay in person, please make an appointment with us to come in during business hours.
In no instance will we ever sell, rent or disclose your personal information to any third party unless directed by a court of law.
Statements by us in the catalog or made orally are statements of opinion and are not to be relied on as statements of fact. Such statements do not constitute warranty or assumption of liability by us of any kind. They are for guidance only and items should be evaluated by the bidder. Returns require that the buyer submits the written opinion of two experts within the field that an error was made in description, before Jones & Horan would agree to cancel the sale.
Q. Can I watch the Jones & Horan Featured Auctions as they take place on my computer?
A. Yes, we broadcast a Live Auction Video over the internet.
Just come to our website one hour before the start of the auction, and click on the link that will be posted for you to connect to the broadcast.
Q. My absentee bid should have won that item. Why didn’t it?
A. There are a number of situations that could cause this:
Another bidder submitted the same amount as you, but his bid takes precedence over yours because it was entered sooner.
You bid using our on-line system, and your bid was reduced according to the increments as posted. Please be sure to follow our posted bid increments when leaving absentee bids.
A phone or live online bidder was bidding against your bid, and the bidding began on you after all other online bids were factored in. The way the increments worked out from there, your high bid landed on the phone bidder. Here is a scenario to help explain: George leaves an online bid of $1500 on an item, and Patty left an online bid of $1300 on that same item. Bidding would begin on George at $1400 (one increment above Patty’s high bid). This means if someone bids (by phone or live online) the next increment ($1500), George would be out. Our only other choice would be to start George at his top bid of $1500, which fundamentally means George bid against himself to get to $1500. It would be as if he bid both $1400 AND $1500. We are against the practice of jumping bids on clients, as we always bid on your behalf as competitively as possible.
How can I prevent that from happening in the future?
FOOTING THE BID: Some bidders prefer to leave their bids with us and indicate +1 increment (or put the extra increment in when leaving bids). This gives us a little more flexibility in trying to achieve the winning bid for that bidder. For example, in the scenario above, George could have left $1500 +1 increment/bid (or $1600), and we would have been authorized to go to $1600 to win the item. This method works for some bidders and is something to consider when leaving bids with us.
Note: Jones and Horan will not be held responsible in any way for any error in executing absentee or telephone bids. We suggest Bidders plan to attend the auction in person and bid for themselves if possible.
Q. Did you use the full amount of my absentee bid as the first bid when the item was sold?
A. We may have been forced to if this action was necessary to rightfully eliminate underbidders.
For example, if your high bid was one increment above the second highest absentee bid, we would have to start the bidding on your high bid. (Please see the answer to the previous question.)
For further clarification on this point, please call us at: (603) 623-5314
Q. How do I leave bids for the Live Auctions if I am not available on auction day to bid live online or by pre-arranged telephone bids?
A. Please see our How to Bid page
ONLINE-ONLY AUCTIONS
Q. How do I sign up for email updates for your online auctions?
A. Simply click on the link at the bottom of our home page and follow prompts.
Q. How will you ship my purchases? How much does shipping cost?
A. PLEASE NOTE that items will be shipped to the address on your invoice. If you wish us to ship to a location other than the one on your invoice, please let us know by e-mail or phone before making payment. Thank you!
DOMESTIC BUYERS: A shipping charge will be added to all invoices. We ship via USPS Priority Mail, signature required, for Domestic Customers for packages valued $500 or less. All packages are insured. Items will be shipped to the address on your invoice unless you request otherwise before making payment. We ship via FedEx 2nd day where the value of the package is over $500. IF YOUR PURCHASE EXCEEDS $500 AND YOU DO NOT WANT ITEMS SHIPPED VIA FEDEX, PLEASE NOTIFY US BEFORE MAKING PAYMENT, by phone call or email. Please see our Shipping Page for full information.
INTERNATIONAL BUYERS: A shipping charge will be added to all invoices. We ship via USPS Priority Mail in our own boxes for packages valued at $500 or less. Where the value is over $500, we will ship via FedEx Priority International. IF YOU DO NOT WANT ITEMS (over $500) SHIPPED VIA FEDEX, PLEASE NOTIFY US WHEN MAKING PAYMENT. We have found FedEx 2nd day to be the most reliable and safe method to ship items and get them through customs. We also have an account with DHL and are happy to ship internationally with DHL upon request.
Q. What payment methods does Jones & Horan accept for their Online-Only Auctions?
A. Cash (in person only), Check, Bank Wire Transfers, Zelle, Wise, Paypal, or GlobalPay. A 3% processing fee applies to payments made through PayPal or GlobalPay. (You may disregard this 3% fee if paying by any other method.)
See our payment page for more information!
There is No Buyer’s Premium or Sales Tax in any Jones & Horan auction.
We will e-mail you an invoice no later than the morning following the sale (and usually get them out within two hours following the close of the last lot), if you are a winning bidder. (Please note that these invoice e-mails often end up in “spam” or “junk” mail folders, so please check there if you have not received one. This is especially true of our clients with gmail e-mail addresses.)
We are not set up to accept credit cards directly. We can only accept credit card payments through a third party, either Paypal or GlobalPay (3% fee applies).
Q. What are the Terms regulating the Online-Only Auction?
A. No Buyer’s Premium. No Sales Tax. No Reserves.
All descriptions are guaranteed with a 10-day return policy.
Payment is due within 10 days of auction. The auction house reserves the right to hold property until payment clears and to refuse to register questionable clients.
The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.
We reserve the right to cancel and/or reopen the auction in the case of system failures.
Please see our terms and conditions page for more details.
Q. Can I “ snipe” lots by bidding at the last second before the item ends?
A. Yes, but this is dependent on the speed of your internet connection and the device you are using.
Also, please be aware that this bidding system is not as responsive as some other online auction forums with which you may already be familiar. If you attempt to bid in the very last seconds, there is a possibility the system will not recognize your bid in time and you will lose out on winning that lot. Please allow yourself enough time to get your bid in before the lot closes.
Q. Can other bidders see my identity when I bid?
A. No, as long as you did not uncheck the "Hide User Name From Public" box when setting up your account. To make sure that box is checked, log in to your account at https://jones-horan.hibid.com/auctions/, click your name at the top (with a little arrow next to it) and a drop-down box appears. Select "Account Info," and when that page loads, check the box towards the bottom that says "Hide Username From Public." You will need to click the button at the bottom that says "Save Account Info," and now you are incognito.
Q. I forgot my password. Can you tell me what it is?
A. Our auctions are hosted by HiBid, and we do not have access to our clients' user names or passwords there. Here is how you can recover your password:
Go to our online auction (https://jones-horan.hibid.com/auctions/). Click "Log In/NewBidder" at the top of the screen. When the box pops up, click the underlined words "Forgot Your Password?" When the next screen comes up, you will need to enter your email address twice and click "Reset Password." An email will be sent to you. Go into your email and open it. The subject line will say "Requested Account Info." Click on the link in that email. It will bring up a web page with your user name blinking. MAKE NOTE OF YOUR USER NAME for future use, and keep in mind that both user name and password are case sensitive. Type in the password you would like to use twice, MAKING NOTE OF YOUR PASSWORD for future use.
To set up a new account, click "Log In/New Bidder" at the top of the auction page, click the blue "Register Here" button, and then enter your account information, following all prompts. Jones & Horan does not require credit card information in order to register to bid with us!
Q. I have moved to a new address (or changed email address or telephone number)? Can you change that for me?
A. Because our online bidding is hosted by another company called HiBid, every time you register for an auction to bid online and we import the information over, it will overwrite your account information in our software, even if we update your address and ours is the correct information! HiBid does not give us access to your personal account. When you have a few moments, could you go into your account with HiBid and update your mailing address to the new one?
Here are directions if needed: Go to https://jones-horan.hibid.com/auctions/ and LOG IN (with user name and password) by clicking on “Log In/New Bidder” at the top of the screen. Click on your name at the top (which appears after you log in), and a drop-down box appears. Select "Account Info." Edit your mailing address, and then make sure to click the button at the bottom that reads "Save Account Info."
STORE
Q. How do I sign up for the store updates email list?
A. Simply send an email to store@jones-horan.com requesting to be added to the store email list.
Q.. I suddenly can't seem to sign into my store account. What do I do?
A. Please send an email to store@jones-horan.com or call Amanda at (603) 623-5314. Amanda is here to help!
SHIPPING
Please see our Shipping Page for full information on all your shipping needs, as well as a release form if we will be handing over your property to a third party shipper.
We will be shipping all packages valued over $500 via FedEx. FedEx has a free tool on their website where you can create an account and specify things like where to leave packages, when to deliver, etc.
Click here to go to the FedEx Ship Delivery Manager Site
Jones & Horan
453 Mast Rd, Goffstown, NH 03045
Tel: 603-623-5314
Fax: 603-626-5974
Email: auctions@jones-horan.com
453 Mast Rd, Goffstown, NH 03045
Tel: 603-623-5314
Fax: 603-626-5974
Email: auctions@jones-horan.com
